Glossary

Every status, ID format, and piece of jargon you will meet in the app.

Every status, ID and piece of homoeopathic or platform jargon you'll meet in Hello Homeo, in one place. Skim it, or search this page with your browser's find.

ID formats

Every record you'll refer to has a short, human-readable id.

ID	Looks like	What it identifies
Patient number	`HH-00042`	A patient, assigned automatically when their account is created
Appointment	`APPT-00123`	A single appointment
Lab order	`LAB-01001`	A set of tests ordered for one patient
Invoice number	`INV-001001`	A bill — the prefix (INV) is set in billing settings

Appointment statuses

Status	Meaning
`Pending`	Booked, waiting for the front desk to approve it
`Approved`	Confirmed and assigned to a doctor
`In Progress`	The doctor has started the consultation
`Rescheduled`	Moved to a new date or time
`Completed`	The consultation is finished
`Rejected`	Turned down by the clinic, with a reason
`Cancelled`	Called off, by the clinic or the patient

Consultation mode: In-Person or Teleconsultation (a video call).
Consultation type: Chronic (First Visit), Follow-up or Acute. A patient's first visit is always chronic; follow-up and acute become available once they have a completed consultation.

Prescription statuses

The pharmacist works with the underlying status; the patient sees a friendlier label for the same thing.

What the patient sees	What it means
`Awaiting Dispensing`	With the pharmacist, not yet dispensed
`Payment Pending`	A bill was raised and is waiting to be paid before dispensing
`Ready to Collect`	Paid and ready at the pharmacy
`Dispensed`	Handed over
`Not Available`	Every item was declined (e.g. out of stock)
`Cancelled`	The prescription was cancelled

Individual medicines on a prescription are each Pending, Dispensed or Declined — a pharmacist can decline one item (with a reason) without holding up the rest, and revert it later. See Dispensing prescriptions.

Lab order statuses

Status	Meaning
`Pending`	Ordered, sample not yet collected
`Sample Collected`	The sample has been taken
`Processing`	Being analysed
`Completed`	Results are in
`Cancelled`	The order was called off
`External`	Sent to an outside lab

Priority: Normal, Urgent or STAT (most urgent).
Abnormal flag: A result outside its normal range is marked Abnormal; otherwise Normal.

Invoice and payment statuses

Invoice status	Meaning
`Draft`	Being prepared — patients never see this
`Pending`	Issued, not yet paid
`Partial`	Part-paid
`Paid`	Settled in full
`Cancelled`	Voided
`Refunded`	Money returned

Invoice item type: Each line is a Consultation, Medication, Supply, Procedure, Lab Test, Service or Other.
Credit note: An amount written off a patient's balance. It moves Draft → Issued → Applied. See Payments, refunds and credit notes.
Treatment case: A course of treatment billed over time — Active, On Hold, Completed or Cancelled. See Treatment cases and the ledger.
Payment method: Cash, Card, UPI, Bank Transfer or Cheque — whichever your clinic has enabled.

Stock and purchasing

Stock status: Healthy (above minimum), Low Stock (at or below the minimum level), Reorder Needed (at the reorder level) or Out of Stock (zero).
Purchase order: Moves Draft → Pending → Approved → Ordered → Partial → Received (or Cancelled). See Inventory and stock.
Batch status: Active, Depleted (used up), Expired, Quarantine or Returned.
Stock alert: Raised as Low Stock, Out of Stock, Expiring Soon, Expired or Overstock, each with a severity.

Homoeopathy terms

Potency: The strength/dilution of a remedy, e.g. 30C, 200C, 1M.
Dosage form: The physical form the remedy is given in — tablets, globules, drops, dilution, mother tincture, syrup, and so on.
Totality: In homoeopathic case-taking, the complete picture of the case — the symptoms taken together that point to a remedy.
Rubric: An entry in a repertory: a symptom, with the remedies known to produce or cure it.
Repertory: A reference index of symptoms (rubrics) and their remedies, used to narrow down a prescription.
Materia medica: The reference describing each remedy in detail — its keynotes, provings and indications.
Dispensing units: Traditional pharmacy measures — dram, ounce, minim, grain, scruple, globule, drop — which the app converts to millilitres or grams for stock. See Clinic settings.

Plan and platform terms

Clinic URL / slug: Your clinic's web address, e.g. hellohomeo.in/c/your-clinic. It routes everyone to your clinic.
Trial: The first 30 days, with every module unlocked. See Plans and billing.
H-Credit (AI credit): The unit Vita AI spends — one per message, suggestion or summary. Your plan includes a monthly allowance.
Add-on bundle: A top-up pack of teleconsultation minutes, WhatsApp messages or H-Credits. Bundles never expire.
Teleconsultation minutes: Your monthly allowance of video-call time — the length of each call is deducted when the doctor ends it.