Video consultations

A teleconsultation is a live video call between a doctor and a patient, held right inside Hello Homeo — no separate app to download. The doctor sees the patient in one window and fills in the case sheet in the same session.

Booking a video visit

When a patient books — on your public booking page, or when your front desk creates the appointment — they choose Teleconsultation instead of In-Person. Everything else is the same: the request comes in as Pending, an admin approves it and assigns a doctor, and the patient is notified.

For the doctor

1. 1

   Open the appointment and start the consultation as usual.

   A teleconsultation appointment shows a video panel with a Start Call button.

2. 2

   Click Start Call to open the room.

   Only a doctor (or an admin) can open the room — the patient can never start it first, so you're always in before they are.

3. 3

   Allow your camera and microphone when the browser asks.

4. 4

   Conduct the consultation, filling in the case sheet alongside the video.

5. 5

   Click the end-call button when you're done.

   This ends the call for everyone and closes the room. The patient sees a message that the doctor has ended the consultation.

For the patient

The patient joins from their own portal. Their screen guides them through three stages.

Waiting for Doctor

Shown before the doctor opens the room. The page checks every 10 seconds and switches by itself — the patient just stays on it.

Doctor is Waiting

The doctor has started. A Camera & Microphone panel checks the patient's devices, and a green Join Video Call button appears.

Call Ended

After the call, with Back to Appointments and Go to Dashboard buttons. The patient's records and prescription are updated shortly afterwards.

1. 1

   Go to Appointments and click Join Video Call on the approved video appointment.

2. 2

   If it says Waiting for Doctor, stay on the page — it switches automatically when the doctor starts.

3. 3

   When Doctor is Waiting appears, check the Camera & Microphone panel. If either says Blocked — how to fix, click it and follow the browser instructions.

4. 4

   Click the green Join Video Call button.

5. 5

   You join with mic and camera off — click the microphone and camera buttons to turn them on, and click Allow when the browser asks.

6. 6

   Click the red button to leave when the consultation is finished.

In-call controls

• Mute / unmute the microphone
• Turn the camera on or off
• Share screen — useful when a patient wants to show a report or a photo
• Leave call — the red button

What you need for a smooth call

• A stable internet connection on both sides.
• A device with a camera and microphone — computer, tablet or phone.
• A modern browser (Chrome, Edge, Firefox or Safari) with camera and microphone permission allowed.