Data deletion request
You have the right to request deletion of your personal data held by Hello Homeo. Use the form below or email us directly.
How to Request Data Deletion
Step 1: Submit a Request
Fill in the form below or email us at contact@hellohomeo.in with subject line 'Data Deletion Request'. Include the name, email address, and/or WhatsApp number linked to your account.
Step 2: Identity Verification
We will verify your identity by sending a confirmation email to the address you provide. This step ensures no unauthorised deletion of your records.
Step 3: Processing (up to 30 days)
Once verified, we will delete your personal data from our systems within 30 days. Where retention is legally required (e.g., medical records under Indian law), we will inform you of what cannot be deleted and the reason.
Step 4: Confirmation
You will receive an email confirmation once the deletion is complete, along with details of any data that was retained for legal or regulatory reasons.
Data We Hold & Deletion Eligibility
Personal Information
✓ Deletable- Full name
- Email address
- Mobile / WhatsApp number
- Profile photo
WhatsApp Conversations
✓ Deletable- Chatbot conversation history
- Message logs and timestamps
- Appointment booking data via WhatsApp
- Opt-in / opt-out status
Appointment History
✓ Deletable- Past and upcoming appointments
- Doctor assignment records
- Appointment notes
Medical Records
⚠ Legally Retained- Consultation notes and prescriptions
- Medical history
- Investigation reports
Medical records may be retained for up to 7 years as required under the Indian Medical Council Act and applicable health regulations.
Billing & Payments
⚠ Legally Retained- Invoice records
- Payment history
- GST transaction records
Financial records are retained for 8 years as required under the Income Tax Act, 1961 and GST regulations.
Submit a Deletion Request
Prefer to email us directly? Send a request to contact@hellohomeo.in with the subject "Data Deletion Request". We respond within 3 business days and complete deletions within 30 days.
Last updated: March 2026 | Hello Homeo