Using the patient portal

The patient portal is your own corner of the clinic: your appointments, your prescriptions, your case notes, your bills. You never create an account and you never choose a password — booking a consultation creates the account for you, and you sign in with a one-time code sent to your email or phone.

You already have an account

There is no sign-up form anywhere on Hello Homeo, and you do not need one. The first time you book an appointment — on the clinic's booking page, on the clinic's website, or when the front desk books it for you over the phone — an account is created in your name at that clinic, using the email address and phone number you gave.

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• You do not need to be logged in to book. Anyone can use the clinic's booking link.
• Your account is created the moment the first booking is saved. You can sign in straight away.
• Book again with the same email and the clinic recognises you — you get a Welcome Back! message instead of a second account.

Signing in — there is no password

Patients have no password. Every time you sign in, Hello Homeo sends you a fresh 6-digit one-time code and you type it in. Nothing to remember, nothing to reset. The Forgot password? link you may notice on the sign-in page belongs to the clinic's staff and does not apply to you.

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1. 1

   Open the sign-in page.

   Use the link your clinic sent you, or go to hellohomeo.in/login. If the link already carries your clinic, you will see a Clinic: <name> chip with a Change link beside it.

2. 2

   Click the Patient tab.

   The Staff tab is selected by default and asks for a password. Patients do not have one.

3. 3

   Choose Email OTP or SMS OTP.

   Email OTP sends the code to your Email Address. SMS OTP texts it to your Phone Number — pick your country code (+91 for India) and type the number without it.

4. 4

   Click Send OTP.

   Use the same email or phone number you gave when you booked. If it does not match, you will see No account found with this email. Please book an appointment first to create your account.

5. 5

   Pick your clinic, if you are asked.

   If the same email or phone exists at more than one clinic, a Select a clinic list appears showing each clinic name and your role there. Click the one you want.

6. 6

   Type the 6 digits into One-Time Password.

   The panel above it reads Enter the 6-digit code sent to followed by your email or number, so you can check it went to the right place.

7. 7

   Click Verify & Sign In.

   You land on your dashboard. You stay signed in on that device for 7 days, so day to day you will rarely need a new code.

Complete your profile

The first thing worth doing is filling in My Profile — the sidebar item that opens Complete Your Profile. Booking captured only the basics; this is where your doctor gets the background that shapes a homeopathic case.

Full Name

Required. This is the name that appears on your prescriptions, case sheets and invoices.

Phone Number

Pick the country code, then type the number. This is where your SMS codes and any WhatsApp appointment reminders go, so keep it current.

Age

A number between 0 and 150. Anything outside that is rejected.

Sex

Choose Male, Female or Other.

Occupation

Optional, but genuinely useful — your work and daily routine often matter to the case.

Address

Your full address. It appears on your invoices and case sheets.

Click Save Profile. You will see Profile updated successfully! and be taken back to the dashboard. You can come back and change any of this whenever you like.

The dashboard

Signing in drops you on My health. It greets you by first name and tells you in one line when your next consultation is — Your next consultation is today / tomorrow / in N days. — or You have no upcoming consultations. if there is nothing booked.

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The two buttons at the top of the page are the ones you will use most: Book appointment opens the booking form without leaving the dashboard, and My records jumps to your consultation history.

Three panels sit below the cards. Upcoming consultations lists your next five visits: date, the doctor (or Doctor to be assigned if the clinic has not allocated one yet), your reason for the visit, the time, a blue Video chip if it is a teleconsultation, and a Today / Tomorrow / In N days chip. Next visit is the dark spotlight card that repeats your very next appointment, says whether it is a Video consultation or In person at the clinic, and offers a View appointment button. My medicines shows your three most recent prescriptions with a status chip; View all opens the full list.

At the bottom, four shortcut tiles — Medical records, Lab results, Prescriptions and Appointments — take you to each section. The circular refresh button in the top bar reloads the numbers and confirms with Dashboard refreshed!

The notification bell

The bell sits in the top bar of the dashboard, next to the refresh button. A red badge shows how many notifications you have not read yet — it stops counting at 9+. Click the bell and a Notifications panel drops down with your 20 most recent messages; unread ones are tinted blue.

• Click the small tick on a notification to mark that one as read.
• Click Mark all read at the top of the panel to clear the badge in one go.
• With nothing waiting, the panel simply says No notifications yet.

This is how the clinic reaches you inside the portal — an appointment approved or rejected, a consultation completed, a prescription dispensed, or medicines the pharmacy could not supply. You may also get an email, and a WhatsApp reminder before your visit, if your clinic has those switched on. See Notifications for the full picture.

Where everything lives

The sidebar on the left is the whole portal. On a phone, tap the menu icon in the top-left corner to slide it open. Your name and Patient ID sit at the bottom of it, just above Logout.

What to do next

Common questions