Notifications
Which emails, WhatsApp messages, and in-app alerts the system sends, and to whom.
Hello Homeo keeps everyone in the loop through three channels: email, WhatsApp, and an in-app bell inside each portal. Most of it is automatic — the app sends the right message to the right person as things happen.
The three channels
- Transactional emails, branded with your clinic's name — login codes, appointment updates, prescription and consultation alerts, and subscription reminders.
- Appointment confirmations, reminders and prescription alerts, plus a self-service chatbot. Covered in full on WhatsApp for patients.
- In-app bell
- A bell in the top bar of every staff and patient portal, showing recent alerts for whoever is signed in.
The notification bell
Every portal — admin, doctor, pharmacist, lab and patient — has a bell in its header. A badge shows how many alerts you haven't read yet (it stops counting at 9+).
- 1
Click the bell to open the Notifications dropdown — your 20 most recent alerts.
- 2
Click the tick on any one to mark it read, or use Mark all read at the top.
- 3
When there is nothing to show, you'll see No notifications yet.
Who gets told what
This is the map of the automatic messages. Email and WhatsApp only reach a patient if the clinic has those channels configured; the in-app bell always works.
| When this happens | Who is notified | Channel |
|---|---|---|
| A patient signs in (one-time code) | Patient | Email / SMS |
| A new appointment is booked | Patient, and the clinic admin | Email, WhatsApp, bell |
| An appointment is approved | Patient | Email, WhatsApp, bell |
| An appointment is rejected or cancelled | Patient | Email, WhatsApp, bell |
| An appointment is rescheduled | Patient | Email, WhatsApp, bell |
| A patient asks to reschedule | Admin | Email, bell |
| A doctor is assigned | Doctor, Patient | Email, bell |
| 24 hours before, and 1 hour before a visit | Patient | |
| A consultation is completed | Patient (prescription ready), Admin | Email, WhatsApp, bell |
| A prescription is dispensed | Patient | Email, WhatsApp, bell |
| A teleconsultation is ready to join | Patient | |
| A support ticket is answered | The staff member who raised it | Email, bell |
| A subscription is close to expiring | Admin |
The patient always controls WhatsApp: replying STOP mutes it. See WhatsApp for patients.
If patients aren't receiving email or WhatsApp
The in-app bell needs nothing set up — it always works. Email and WhatsApp depend on platform connections that the Hello Homeo team maintains.
- No emails at all — the clinic's email delivery isn't configured, or messages are landing in spam. Ask a patient to check their junk folder first, then contact support.
- No WhatsApp reminders — the scheduled reminder job hasn't been switched on for the platform. The messages are prepared but not delivered until it is. See WhatsApp for patients.
- One patient gets nothing on WhatsApp — they may have replied STOP. They can reply START to opt back in.