Ordering lab tests

Order investigations during a consultation and read the results when the lab is done.

Investigations are ordered from inside the case sheet, not from a separate screen. You search your clinic's test catalogue, add the tests, set a priority and send the order — the lab technicians are notified straight away. Everything you have ever ordered then lives under Lab Orders, where the results appear as the lab enters them.

Doctor/c/your-clinic/doctor/consultation/… → Investigations

Doctor/c/your-clinic/doctor/lab-orders

Order tests during a consultation

Open the consultation, go to the Investigations section in the numbered rail, and scroll past the vital signs and the Lab Results / Imaging Results boxes. The panel at the bottom is headed Order Lab Tests.

1
Type into Search lab tests by name or code...
Results appear as you type. Each one shows the test code, its sample type, the turnaround time in hours (24h TAT) and the price in ₹ — for example CBC • Blood • 24h TAT with ₹350.00 on the right.
2
Click a test to add it
It moves into the list below the search box. Tests you have already added stop appearing in the search results. Use the bin icon on a row to take one back out.
3
Choose the Priority
Normal, Urgent or STAT. Normal is the default.
4
Add Notes (optional)
Free text — fasting status, the clinical question, anything the technician should know. This is what appears as Clinical Notes on the order and on the report.
5
Check the total, then click Send to Lab
The line above the button reads, for example, 3 tests • ₹1,050.00. On success you see Lab order created successfully and the order appears under Existing Lab Orders in the same panel.

Priority	What actually happens
Normal	The order joins the lab's worklist with no flag. This is the default.
Urgent	The order carries an amber URGENT flag everywhere it is shown, the lab technicians' notification says `(URGENT)`, and it is counted on the lab's Urgent tile.
STAT	A red STAT flag, `(STAT)` in the notification, and it counts on the lab's Urgent tile too.

Priority is a signal to the humans in the lab. It does not reorder the worklist by itself and it does not change the price.

No Lab module? Refer out instead

On a plan without the Laboratory module the same panel is headed External Lab Referral and explains: Lab module not enabled. Add test names for an external lab — the patient can upload their results later.

External Lab Name (optional): Where you are sending the patient — for example City Diagnostics.
Test name: Type the test by hand (CBC, HbA1c, Thyroid Profile) and press Enter or the + button. Repeat for each test. There is no catalogue and no price.
Notes (optional): Special instructions for the patient.

Click Save Referral. The order is created with the status External, no lab technician is notified, and the patient can upload the report themselves from their Lab Results page once the outside lab hands it over. An external order never moves through the pipeline — it stays External for good.

Track the order

Click Lab Orders in the sidebar. The page lists every test you ordered — other doctors' orders are not shown — newest first, 20 to a page, with Previous / Next at the bottom.

The doctor's Lab orders page with status filter pills and order cards — The counter on each card — 2/3 done — is the fastest way to see whether an order is worth opening. It counts test results the lab has finalised, not tests ordered.

Search by order number or patient… — type the patient's name, or the digits of the order number.
Status pills: All, Pending, Processing, Completed, Cancelled.
Each card shows the order number (LAB-00042), a status chip, an URGENT or STAT flag, the patient, the date and time it was raised, an x/y done counter, and chips for the first five test names (+N more beyond that).
Click any card to open the order. Click Back to list to come out again.

What each status means

Status	Where the order is	What happens next
Pending	Raised by you. The lab has been notified but has not taken the sample.	A technician clicks Collect Sample.
Sample collected	The specimen is with the lab.	A technician clicks Start Processing — or simply saves the first result, which moves the order on by itself.
Processing	On the bench. Results may already be going in.	The technician enters every value and clicks Mark Complete.
Completed	Reported. Every test is finalised, `completed_at` is stamped, and you get a Lab Order Completed notification while the patient gets Lab Result Ready.	Nothing — completed is final. The order cannot be reopened.
Cancelled	The lab cancelled it, optionally with a reason.	Nothing — also final. Raise a fresh order if you still need the test.
External	You referred the patient to an outside lab.	The patient uploads their report from the patient portal.

Read the results

Open an order. The header carries the order number, the status chip, the priority flag, Patient, Created, Completed (once it is), and your Clinical Notes. Below it, Test Results gives one block per test.

Test name, code and sample type: Copied from the catalogue as it stood when you ordered — for example CBC • Blood.
Done / Pending / Cancelled: The chip on the right of each test. Done only appears once the whole order has been marked Complete by the lab; until then a test with a value still reads Pending.
Value: The reading, with its unit. Shown in green when normal, red when the technician has flagged it abnormal.
Reference: The normal range for this test. Usually the catalogue's range, but the technician can overwrite it for this patient.
ABNORMAL: A red badge next to the value.
Remarks: The technician's note on that specific result — haemolysed sample, repeat advised, and so on.
Result not yet available: Shown in place of the value when the lab has not entered anything for that test yet.

The Lab Results and Imaging Results boxes higher up in Investigations are free-text fields for your own summary. Nothing is copied into them automatically — if you want the values in the case sheet and on the exported case-sheet PDF, type them in.

Download the lab report

Download PDF sits at the top right of the order. It gives you the clinic's branded lab report — letterhead, order details, patient details, and every test with its value, reference range and Normal/Abnormal status. The same button is on each order inside the consultation panel.

The button only appears once the order is Completed, or at least one result has been saved, or a file has been uploaded — otherwise there is nothing to print.
Anything the lab scanned and attached is listed separately under Report Files, with the file name, size and upload time. Click a file to open it.
You can only download the report for an order you raised yourself.

What the patient sees

Patients get their own Lab Results page in the patient portal (again, only on plans with the Laboratory module). It lists every order any doctor raised for them, with the order number, the status chip, the URGENT / STAT flag, your name and the number of tests.

Expanding an order shows each test with its value, the Ref: range and the technician's remarks — an abnormal value is red with a warning triangle. Tests with nothing entered read Awaiting result.
They can click Download PDF for the same branded report you get, and open any file the lab attached.
On an External order they see This test is performed at an external lab. Please upload your report once you receive it. and an Upload Report button — PDF, JPG, PNG, WEBP, DOC or DOCX, up to 10 MB. Uploads are only allowed on external orders.
When the lab completes an order, the patient is notified with Lab Result Ready.

I ordered the wrong test. Can I cancel the order?+

Not from the doctor's side — there is no cancel button anywhere in the doctor portal. Ask a lab technician to cancel it from their Lab orders list; they can add a reason. Cancelled is final, so raise a new order for the correct test.

Can I add a test to an order I have already sent?+

No. An order is fixed once it is sent. Send a second order with the extra test — both will be listed under Existing Lab Orders for that appointment.

The consultation is already completed. Can I still order a test?+

Yes. The case sheet becomes read-only but the lab panel in Investigations keeps working, so you can send an order against a finished visit. The new order shows up under Lab Orders as normal.

Why can't I see an order another doctor raised?+

Lab Orders is scoped to you: it lists the orders you ordered, and the report PDF is only served for those. A colleague's order for the same patient is visible to the lab, the admin and the patient — not to you.

Where did Lab Orders go in my sidebar?+

Your clinic's plan does not include the Laboratory module, or the trial that unlocked it has ended. During the 30-day trial every module is on. The External Lab Referral panel in the consultation keeps working either way.

A test I need is not in the search results.+

It is not in the clinic's catalogue, or it has been deactivated. A lab technician or an admin adds it under Test catalog — name, code, sample type, reference range, unit, price and turnaround. See Test catalogue.

The lab side of the same order

How technicians collect samples, type results, tick Abnormal and complete an order.

Lab orders

Test catalogue

Adding tests, codes, sample types, reference ranges and prices — everything your search box reads from.

Test catalogue

The consultation screen

The case sheet the Investigations section belongs to, section by section.

Running a consultation